If you have a claim to report
contact the appropriate supplier below as soon as possible!

Claims reporting
phone numbers:

Mortality and Major Medical Claims: Contact your provider immediately if you have a claim!

  • XL Specialties: Main Number: 800-732-6012
    • Uses R.J Ketch Equine Inc.
  • The Hartford: Main Number: 800-295-1815 (option 2) After Hours/Emergency: 800-427-4876
    • Uses their own claims dept.
  • American Reliable: Main Number: 800-732-6012 or 800-788-4780 After Hours/Emergency: 866-765-0474
    • Uses R.J Ketch Equine Inc.
  • Starnet: Main Number 800-431-1565 or 859-252-0922
    • Uses Frank B. Aubrey, II Equine Adjusting LLC

 

Animal Loss Procedures
DO
• Report loss immediately
• Contact your veterinarian
• Make arrangements for an autopsy
• Call police in cases of theft, shooting or vehicular involvement

DON'T
• Have animal destroyed without your insurer's consent
• Have animal removed prior to having an autopsy completed
• Neglect a police report if needed

IMPORTANT
Failure to comply with the policy terms and conditions could jeopardize your coverage. Please call these procedures to the attention of anyone having care,custody and control of the
insured animal.